Privacy and security
Your personal information. You leave them with us, because that’s what you have to do if you want to order something. But we can imagine that you would like to know why we ask for your personal information and what we do with it. We’re happy to tell you about that here. If you have any questions after reading this, please email info@tim-tom.nl
Personal
We often use your information to provide you with the most personalized shopping experience possible. So we make some people happy with offers on plants, for example, and others with the latest news on the latest furniture. For example, we use data from previous orders for this purpose.
What else do we do with your data
We use your information for a variety of purposes. Below you can see which goals they are. In doing so, we use data received from you as well as data collected by ourselves. For example, data about your visit to our website.
Delivering your order
For your order, we need your name, e-mail address, address(es), payment information and also your phone number. This allows us to deliver your order and keep you informed about your order. We also give your information to others when necessary for an order, such as delivery services. When you order on tim-tom.com from an external seller, we give your information to that seller. We require our third-party vendors to handle your data as carefully as we do.
Your account
In your account on tim-tom.co.uk, we store, among other things, the following information: your name, address(es), phone number, email address, delivery and payment details and specified information and interests (for example, if we asked you for your date of birth). Convenient because then you don’t have to re-enter this information every time. We also keep records of your previous orders so you can easily find them.
Customer Service
You can talk to us by phone, app or email. To help you quickly with questions, we use your information and take notes that we keep. Handy if you call us again. Sometimes we use another party to provide answers to your questions.
Repair
Sometimes we use another party to perform repairs on products you have purchased from us. That party may use your data to do so.
Newsletters
You can sign up for our various newsletters. This will keep you up to date with our offers, promotions and our news. We have general and personal newsletters. We compile personalized newsletters based on your information, such as previous orders. That makes the newsletter more interesting to you. If you no longer want to receive newsletters from us you can easily disable them.
Reviews
We love reviews. And so do our customers. If you want to write a review, please choose whether your personal information or name is visible to other visitors and whether we are allowed to contact you about your review. We keep track of who writes which review.
Contests
If you enter a promotion or contest, we ask for your name, address and e-mail address. This will allow us to run the promotion and announce the prize winner(s). It is also how we measure the response to our advertising campaigns.
Improving our store and service
We are constantly improving our services. Therefore, we may use your information to ask you to participate in a no-obligation customer or market survey. S
Fraud
Nobody wants fraud, and neither do we. Therefore, we use customer data to investigate, prevent and deter fraud. If we must, we give customer data to the government.
Social media
If you use social media, for example Facebook, you can use your social media account to log into some areas of our website. If, when you are logged in, you indicate that you like an article, that article will appear on your social media account. Tim-tom.com does not get access to your social media account, but articles you like, find useful or helpful can be shared with your friends. If you ask us a question via social media and we see that question come up, we will save that message and your account name so we can respond to your message.
If anything is incorrect or if you would like to view or delete your data, please feel free to contact us. We are ready to help you 24/7.
